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Privacy Policy

Midarion Casino > Privacy Policy
Last updated: 01/05/2026
Relevance verified: 03/06/2026

About This Policy

Midarion Casino takes privacy seriously. This policy sets out how we collect, use, store, and share personal information in connection with our services at midarion-casino-nz.com. It applies to all players based in New Zealand and has been prepared to meet the requirements of the Privacy Act 2020 (NZ), the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act), and the Gambling Act 2003.
Reading this policy gives you a clear picture of what we hold, why we hold it, and what you can do about it. If something is unclear, you can reach us directly before, during, or after registration.

Who We Are

The operator responsible for your personal information is Midarion Casino, located at Level 15, 100 Willis Street, Wellington 6011, New Zealand. We operate the platform accessible at midarion-casino-nz.com under licence number ALSI-152406028-FI2.
Contact details for privacy enquiries:

We are the agency for the purposes of the Privacy Act 2020. If you have a complaint or a question about how we handle your information, those contacts are the right starting point.

What Personal Information We Collect

Information You Provide at Registration

When you create an account with Midarion Casino, we collect the details you supply during the signup process. This includes:

  • Full legal name
  • Date of birth
  • Residential address in New Zealand
  • Email address
  • New Zealand phone number
  • Username and password

We ask for your date of birth because access to our platform is restricted to players aged 18 and over. We confirm this during account creation and may request supporting documentation if there is any uncertainty.

Identity Verification Documents

Before processing your first withdrawal, and in some cases during account review, we collect identity documents to meet our obligations under the AML/CFT Act 2009. This typically includes:

  • A copy of a government-issued photo ID (passport, New Zealand driver licence, or similar)
  • Proof of residential address (a utility bill, bank statement, or official letter dated within the past three months)
  • Payment method verification (for example, a partial image of the card or a bank statement showing the account used for deposits)

These checks are not optional. They are a legal requirement for all licensed gambling operators, and failure to provide adequate documentation will prevent withdrawal of funds.

Financial and Transaction Information

When you deposit or withdraw, we collect details associated with the payment method used. Depending on your chosen method, this may include card numbers (stored in truncated form only), billing address linked to your card, cryptocurrency wallet addresses, or bank account references. We do not store full card numbers. Payment processing for Visa and Mastercard transactions is handled by certified third-party processors who maintain their own data security standards.

Gameplay and Account Activity

We record your activity on the platform to operate the service, detect fraud, and meet regulatory obligations. This includes:

  • Games played, stakes placed, wins and losses
  • Bonus claims and wagering history
  • Login times and session durations
  • Device type, operating system, and browser
  • IP address at the time of each session

Responsible Gambling Data

If you use our responsible gambling tools, such as deposit limits, session reminders, cooling-off periods, or self-exclusion requests, we record those settings and any changes you make to them. This information is used to apply the restrictions you have chosen and cannot be removed from your account record during any active restriction period.

Communications

Any messages you send to our support team, whether by live chat, email, or phone, are stored as part of your account record. This includes details of any complaints or disputes you raise with us.

How We Collect Your Information

Most of the personal information we hold is collected directly from you when you register, verify your account, make transactions, contact support, or update your settings. We also collect information automatically when you use the platform, through server logs, cookies, and similar tracking technologies. Further detail on cookies is set out below.
In some circumstances we may receive information about you from third parties. This happens when we conduct identity and fraud checks through external verification providers, when we receive reports from payment processors about disputed transactions, or when we are notified by self-exclusion registers that an individual should not be permitted to gamble.

Why We Collect Your Information

Operating the Platform

The primary reason we collect your personal information is to provide the gambling service you have registered for. Without your account details, we cannot process deposits, credit winnings, apply bonuses, or allow you to access games. This is a contractual necessity.

Legal Compliance

Several pieces of New Zealand legislation require us to collect and retain specific categories of personal information. Our licence under number ALSI-152406028-FI2 creates obligations around player identity, transaction records, and reporting. Key legal requirements include:

  • AML/CFT Act 2009: We must verify the identity of customers, monitor transactions for suspicious activity, and report certain transactions to the New Zealand Police Financial Intelligence Unit. This is not discretionary. Non-compliance would result in licence revocation.
  • Privacy Act 2020: We must handle all personal information in accordance with the Information Privacy Principles, which govern how information is collected, stored, used, disclosed, and corrected.
  • Gambling Act 2003: We are required to take reasonable steps to prevent underage gambling and to maintain records of player activity where required by our regulatory obligations.

Fraud Prevention and Security

We use account activity data, IP addresses, device fingerprints, and payment records to identify patterns consistent with fraud, bonus abuse, account takeover, or money laundering. Where suspicious activity is detected, we may place temporary restrictions on an account while the matter is investigated.

Responsible Gambling

Player protection data is used to apply the limits and restrictions you set, to identify accounts that may be showing signs of problem gambling behaviour, and to take action where required. This may include proactively contacting players whose session patterns suggest a need for support.

Customer Support

We retain communication records to assist our support team in understanding your history with us, resolving disputes, and improving the quality of our service.

Marketing

We may use your email address and contact details to send you information about promotions, bonuses, and new features, but only if you have opted in to receive those communications. You can withdraw consent at any time. Details on how to do so are in the marketing section below.

AML/CFT Compliance and Your Obligations

New Zealand’s Anti-Money Laundering and Countering Financing of Terrorism Act 2009 applies to casino operators. This means we are a reporting entity with obligations that we cannot waive at the request of individual players.
Specifically, we are required to:

  • Carry out customer due diligence (CDD) before establishing an account relationship
  • Conduct enhanced due diligence for higher-risk customers or transactions
  • Monitor accounts on an ongoing basis for unusual or suspicious activity
  • File suspicious activity reports (SARs) with the New Zealand Police Financial Intelligence Unit where applicable
  • Retain CDD records for a minimum of five years after the end of the account relationship

Providing false documentation to circumvent these checks is a criminal offence under New Zealand law. If we become aware that identity documents are fraudulent or misrepresent the account holder’s identity, we will close the account, retain the information required by law, and report the matter to the relevant authorities.
We are prohibited from disclosing to a customer that a suspicious activity report has been filed in relation to their account. If you receive a vague or limited response to an account query, this may be the reason.

Cookies and Tracking Technologies

Midarion Casino uses cookies and similar technologies to operate the site, maintain your session while you are logged in, and understand how the platform is being used. For full details on which cookies we use and how to manage them, please read our Cookie Policy.
In brief, the categories of tracking we use include:

  • Essential cookies: Required for the site to function. These manage your login session, apply security settings, and remember your preferences. They cannot be disabled without breaking the platform.
  • Analytics cookies: Used to understand traffic patterns, game preferences, and platform performance. This data is aggregated rather than linked to individual player profiles for marketing purposes.
  • Marketing cookies: Used to show you relevant promotions on third-party platforms if you have consented to this. You can opt out through the cookie settings accessible from the footer of the site.

Your browser settings also allow you to manage or block cookies independently of any in-site controls. Note that blocking essential cookies will prevent you from logging in.

How We Share Your Information

We do not sell personal information to third parties. We do not share your information with advertisers or data brokers. The circumstances in which we share information are limited to the following.

Service Providers

We use a number of third-party services to operate the platform. These include payment processors (handling Visa, Mastercard, Apple Pay, Google Pay, Bitcoin, Ethereum, and USDT transactions), identity verification providers, game software studios (including Evolution, Play’n Go, PG Soft, Spribe, BGaming, Evoplay, Ezugi, and others), cloud hosting infrastructure, and customer support software. These parties receive only the information necessary to perform their function and are contractually bound to handle it securely and only for the specified purpose.

Regulatory and Legal Disclosure

We are required by law to share information with New Zealand authorities in certain circumstances. This includes filing reports with the New Zealand Police Financial Intelligence Unit as required under the AML/CFT Act 2009, responding to lawful requests from the Police, the Gambling Commission, or the courts, and cooperating with any formal regulatory investigation into our operations or into a specific player account.

Responsible Gambling Registers

Where a player has self-excluded or where we receive a notification that a player is registered on a self-exclusion scheme, we will share the minimum necessary information with the relevant scheme operator to give effect to the exclusion.

Business Transfers

If Midarion Casino’s business or substantially all of its assets were transferred to another party, player account data would transfer as part of that transaction. Any successor entity would be bound by the obligations in this policy with respect to information collected before the transfer.

International Data Transfers

Some of the service providers we use may process or store data outside New Zealand. This is common in the global technology industry and does not mean your information is handled less carefully. Where data is transferred internationally, we take steps to confirm that adequate protections are in place, consistent with our obligations under Information Privacy Principle 12 of the Privacy Act 2020.
If you would like to know more about which countries your data may be transferred to or the safeguards in place, you can contact us at support@midarion-casino-nz.com.

How Long We Keep Your Information

We keep personal information for as long as it is needed for the purpose it was collected, or for as long as we are legally required to retain it. In practice, this means:

  • Account records (including identity documents and transaction history) are retained for a minimum of five years after account closure, in line with the AML/CFT Act 2009.
  • Communication records, including support tickets and complaint correspondence, are retained for five years.
  • Responsible gambling settings and restriction history are retained indefinitely for accounts that have self-excluded, to prevent re-registration during an exclusion period.
  • Marketing preference records are kept for as long as the account is active, or until you withdraw consent, whichever comes first.

When personal information is no longer required and there is no legal basis for continued retention, we delete or anonymise it.

Your Rights Under the Privacy Act 2020

The Privacy Act 2020 gives New Zealand residents rights in relation to personal information held about them. These rights apply to information held by Midarion Casino.

Right to Access Your Information

You have the right to ask whether we hold personal information about you and, if so, to request a copy of it. We will respond to access requests within 20 working days, as required by the Act. There is no charge for a standard access request. If your request is large or complex, we may ask you to narrow it or give you advance notice of any applicable fee.

Right to Correct Your Information

If you believe information we hold about you is wrong, out of date, incomplete, misleading, or irrelevant, you can ask us to correct it. We will correct the information if we agree it is inaccurate, or attach a note of your correction request if we disagree. We will tell you the outcome within 20 working days.

Right to Complain

If you believe we have breached the Privacy Act 2020 in how we have handled your information, you can raise a complaint with us directly in the first instance. If we do not resolve your complaint to your satisfaction, you can take the matter to the New Zealand Privacy Commissioner at www.privacy.org.nz or by calling 0800 803 909.
To exercise any of these rights, contact us at support@midarion-casino-nz.com or write to us at Level 15, 100 Willis Street, Wellington 6011, New Zealand. We may need to verify your identity before processing a request.

Marketing Communications

We will only send you promotional emails, SMS messages, or in-platform notifications if you have opted in to receive them. You can update your communication preferences at any time through your account settings page or by contacting our support team.
Even if you opt out of marketing communications, we will still send you account-related messages where these are necessary for operational or legal reasons. Examples include notifications about changes to your account status, regulatory communications, and confirmation of transactions.
We do not share your contact details with third parties for the purpose of their direct marketing.

Age Verification and the Protection of Minors

Our platform is available only to individuals aged 18 years or over. We collect date of birth at registration and verify this information as part of our standard identity checks. Where we have reason to believe that a player may be under 18, we will suspend the account and carry out additional checks before allowing further access.
If a parent or guardian believes a minor has registered an account without their knowledge, they should contact us immediately at support@midarion-casino-nz.com or by phone on +64 6 610 1296. We will act on the matter promptly.
We do not knowingly collect or retain personal information from individuals under the age of 18.

Security of Your Personal Information

Midarion Casino uses technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, and loss. These include SSL encryption for all data transmitted between your browser or app and our servers, secure storage for identity documents and payment records, access controls limiting which staff can view sensitive account data, and regular security assessments of our infrastructure.
No security system is entirely without risk. In the event of a data breach that is likely to cause serious harm to any affected individuals, we will notify the New Zealand Privacy Commissioner and affected players as required under the Privacy Act 2020.
You are responsible for keeping your own account credentials secure. Do not share your password with others. If you believe your account has been accessed without your authorisation, contact our support team immediately at support@midarion-casino-nz.com or call +64 6 610 1296.

Responsible Gambling and Privacy

The responsible gambling tools available on our platform, including deposit limits, session reminders, cooling-off periods, and self-exclusion, involve the collection and use of personal information in specific ways that are worth explaining clearly.
When you set a deposit limit or request a self-exclusion, that information is recorded and applied immediately. We do not use waiting periods designed to discourage you from using these tools. If you have self-excluded, your exclusion record will persist even if you close your account and attempt to open a new one. We match registration details against our exclusion records precisely to prevent this from happening.
We may also use account activity data, without identifying you to anyone else, to identify patterns associated with problem gambling. Where our monitoring suggests a player may benefit from support, we may reach out proactively. This is done to fulfil our player protection obligations under the Gambling Act 2003, not for any commercial purpose.
For independent support, the following resources are available to New Zealand players:

  • GamblingTherapy.org – free online support and live chat
  • BeGambleAware – information and referral services
  • Problem Gambling Foundation of New Zealand: 0800 664 262

Third-Party Links and Game Providers

The Midarion Casino platform includes games and content supplied by third-party software studios including Evolution, Play’n Go, PG Soft, Spribe, BGaming, Evoplay, Ezugi, Playtech Live, 3 Oaks Gaming, SmartSoft, Turbo Games, OnlyPlay, Barbara Bang, VoltEnt, Velipay, and 100HP Gaming. While these providers supply game content, the personal information you share with Midarion Casino is not passed to game studios except where technically necessary for game delivery (for example, a session token to validate your connection to a live dealer table).
Our site may contain links to external websites including responsible gambling resources. Once you leave midarion-casino-nz.com, this Privacy Policy no longer applies. We have no control over the privacy practices of external sites and recommend you review their individual policies before sharing any personal information with them.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our services, applicable law, or the way we handle personal information. When we make material changes, we will notify registered players by email or by a notice on the platform before the changes take effect. Continued use of the platform after a change takes effect constitutes acceptance of the updated policy.
The most current version of this policy is always available on our website. If you disagree with any changes, you should stop using the platform and contact us to close your account.

How to Contact Us

For any questions, requests, or complaints relating to this Privacy Policy or the handling of your personal information, you can reach us through the following channels:

If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the New Zealand Privacy Commissioner at www.privacy.org.nz.

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