Terms & Conditions

1. Acceptance of These Terms

By accessing or using any part of the Midarion Casino website at https://midarion-casino-nz.com/, registering an account, making a deposit, or participating in any game or promotion, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions in full. These Terms form a legally binding agreement between you and Midarion Casino, operated by the entity registered at Level 15, 100 Willis Street, Wellington 6011, New Zealand.
If you do not accept these Terms in their entirety, you must not use the platform. Continued use of the website after any published revision to these Terms constitutes acceptance of the updated version.
These Terms apply to all players accessing Midarion Casino from New Zealand and are governed by the laws of New Zealand, including but not limited to the Gambling Act 2003, the Anti-Money Laundering and Countering Financing of Terrorism Act 2009, and the Privacy Act 2020.

2. Licence and Regulatory Status

Midarion Casino operates under licence number ALSI-152406028-FI2. This licence requires the operator to maintain standards relating to fair game outcomes, responsible gambling, player fund handling, and transparent bonus terms.
Players are advised that the Gambling Act 2003 primarily regulates gambling operators rather than individual players in New Zealand. Online gambling at offshore-licensed casinos is a legal grey area under NZ law, and enforcement is directed at operators rather than at private individuals choosing to play. Nothing in these Terms should be construed as legal advice about your personal circumstances. If you have questions about your legal position, you should seek independent legal advice.

3. Eligibility

3.1 Age Requirement

You must be at least 18 years of age to register an account or place any wager at Midarion Casino. This requirement is absolute and without exception. Midarion Casino takes the protection of minors seriously and employs age verification checks during the account registration process. Where there is any reasonable doubt about a player’s age, the account will be suspended pending verification.

3.2 Jurisdiction

By registering, you confirm that:

• You are physically located in a jurisdiction where online gambling is not prohibited under applicable local law.
• You are not accessing the platform from any country or territory where it is your legal responsibility to determine that online gambling is unlawful.
• You accept full personal responsibility for verifying whether online gambling is permitted in your location at the time of access.

3.3 Prohibited Persons

The following persons are not permitted to hold an account or participate in any game at Midarion Casino:

• Anyone under the age of 18.
• Anyone who has been self-excluded from Midarion Casino or enrolled in any third-party gambling exclusion scheme that covers this platform.
• Anyone acting on behalf of another person or operating an account in a name other than their own.
• Anyone who has provided false or misleading information during registration or at any subsequent verification stage.
• Employees, agents, contractors, or immediate family members of Midarion Casino or its affiliated technology and game supply partners.

4. Account Registration

4.1 Creating an Account

Each player may hold one account only. Duplicate accounts are strictly prohibited regardless of the device, email address, or payment method used. If you inadvertently create a second account, you must notify Midarion Casino immediately at support@midarion-casino-nz.com so the duplicate can be closed without penalty.
When registering, you agree to provide:

• Your full legal name as it appears on your government-issued identity document.
• A valid email address that you actively control and can access for verification purposes.
• A valid New Zealand phone number.
• Your full residential address in New Zealand.
• Your date of birth.

All information provided must be accurate, complete, and current. You are responsible for keeping your account details up to date. Changes to your name, address, or contact information must be communicated to the support team promptly.

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your username and password. Midarion Casino will never ask you to disclose your password by email, phone, or live chat. If you suspect that your account credentials have been compromised, you must change your password immediately and notify support. Any activity conducted through your account before a security breach is reported will be treated as authorised unless you can demonstrate otherwise.

4.3 One Account Per Household

As a general rule, only one account is permitted per household or per shared IP address. Where multiple accounts appear to originate from the same location, Midarion Casino reserves the right to investigate and, if the accounts belong to the same individual, to close duplicates and void associated bonuses.

5. Identity Verification (Know Your Customer)

5.1 KYC Requirements

Midarion Casino is required under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 to carry out identity verification checks before processing withdrawal requests and, in certain circumstances, before accepting deposits beyond specified thresholds. Verification is not a discretionary step but a legal obligation.
You may be asked to provide one or more of the following documents:

• A valid New Zealand passport, driver’s licence, or other government-issued photo identity document.
• Proof of residential address in the form of a utility bill, bank statement, or council rate notice issued within the last three months.
• Proof of ownership of any payment method used to deposit, such as a photograph of the front of your bank card showing the name and last four digits.
• Source of funds documentation where the volume or pattern of transactions warrants it.

5.2 Timing of Verification

Verification checks may be carried out at the registration stage, before a first withdrawal, or at any point during your account’s lifetime where transaction patterns trigger a review. Players are strongly encouraged to complete verification proactively rather than waiting until a withdrawal is requested. Unverified withdrawal requests will be held pending document submission, and processing times do not begin until all required documents have been received and reviewed.

5.3 Consequences of Failed Verification

Where a player cannot provide satisfactory documentation within a reasonable timeframe, or where submitted documents reveal information inconsistent with the account registration details, Midarion Casino reserves the right to:

• Suspend or permanently close the account.
• Withhold pending withdrawals until the matter is resolved.
• Report the matter to relevant regulatory or law enforcement authorities where legally required to do so.

6. Deposits

6.1 Accepted Payment Methods

Midarion Casino accepts deposits via the following methods:

• Visa
• Mastercard
• Apple Pay
• Google Pay
• Bitcoin (BTC)
• Ethereum (ETH)
• USDT (Tether)

All New Zealand dollar deposits are accepted natively. You will not be charged a currency conversion fee by Midarion Casino when depositing in NZD. Third-party fees imposed by your bank or card issuer are outside Midarion Casino’s control and are your own responsibility.

6.2 Deposit Conditions

• Deposits must be made from a payment method registered in your own name. Third-party funding is not permitted.
• Minimum and maximum deposit limits vary by payment method. Current limits are displayed at the cashier screen before you confirm a transaction.
• Midarion Casino does not accept deposits made with credit that has been borrowed for the specific purpose of gambling.
• All deposits are subject to anti-money laundering screening. Deposits that trigger automated flags may be held for manual review.

6.3 Failed Deposits

If a deposit fails to credit to your account after funds have left your bank or payment provider, contact support at support@midarion-casino-nz.com or via live chat with your transaction reference number. Midarion Casino will investigate and credit any confirmed funds within a reasonable timeframe.

7. Withdrawals

7.1 Withdrawal Processing

Midarion Casino is committed to processing withdrawal requests promptly. Cryptocurrency withdrawals are generally the fastest to clear, often within minutes of approval. Card-based and e-wallet withdrawals are typically processed within 24 hours of verification completion. These timeframes refer to processing by Midarion Casino and do not include any additional time imposed by receiving financial institutions.

7.2 Withdrawal Conditions

• Withdrawals must be made to the same payment method used for the most recent deposit, where that method supports withdrawals.
• Identity verification must be complete before any withdrawal is processed.
• Pending bonus wagering requirements must be satisfied before bonus-derived winnings can be withdrawn, as set out in Section 8.
• Withdrawals from accounts where fraudulent activity is suspected will be held pending investigation.
• Midarion Casino reserves the right to request additional verification documentation for large or unusual withdrawal requests.

7.3 Withdrawal Limits

Minimum and maximum withdrawal amounts are displayed at the cashier. Where a player wishes to withdraw an amount that exceeds the standard maximum, they should contact support to discuss available arrangements. Midarion Casino does not impose monthly caps on legitimate withdrawal activity from verified accounts in good standing without prior written notification to the player.

8. Bonuses and Promotions

8.1 General Bonus Terms

All bonuses and promotions available at Midarion Casino are subject to these general terms as well as any specific terms attached to the individual offer. In the event of conflict between these general terms and an offer-specific term, the offer-specific term takes precedence for that promotion only.
Bonuses are available to eligible players who:

• Hold a single, verified account in good standing.
• Have not been identified as abusing previous bonus offers.
• Are not registered on the platform’s internal exclusion list.

8.2 Wagering Requirements

Bonus funds and free spin winnings are subject to wagering requirements before they can be withdrawn as real money. The applicable wagering multiplier is stated on each individual promotion page. As an example, a 30x wagering requirement on a NZ$100 bonus means that NZ$3,000 in qualifying wagers must be completed before the bonus balance converts to withdrawable funds.
The following conditions apply to wagering:

• Not all games contribute equally to meeting wagering requirements. Pokies typically contribute 100%, while table games, live casino games, and certain specialty titles may contribute at a reduced rate or not at all. The contribution rates for each game category are listed in the relevant promotion terms.
• Wagering requirements must be completed within the timeframe specified for each offer. Bonuses that expire before the requirement is met will be removed from the account along with any associated winnings.
• Maximum stake limits during active bonus play may apply. Playing above the permitted stake limit while a bonus is active may result in the forfeiture of the bonus and associated winnings.

8.3 Bonus Abuse

Midarion Casino reserves the right to investigate accounts where bonus activity shows patterns inconsistent with genuine recreational play. Tactics designed to exploit bonus offers without genuine gambling intent, including but not limited to low-risk betting strategies intended to clear wagering requirements with minimal risk, may result in:

• Cancellation of the bonus and associated winnings.
• Restriction of future bonus eligibility.
• Account closure in serious or repeated cases.

8.4 Current Promotional Offers

Midarion Casino currently offers the following promotions for New Zealand players. All offers are subject to change and full terms are available on the relevant promotion pages:

• Welcome Bonus: 250% match up to NZ$1,500 plus 200 Free Spins on first deposit.
• First Deposit Boost: 300% match on a qualifying first deposit.
• Signup Free Spins: 150 Free Spins credited upon registration.
• Weekly Cashback: 25% cashback on net losses, credited weekly.
• Flash Bonus: 450% match for a limited time. Availability and duration are subject to change without notice.

The no deposit free spins offer is credited automatically after completing account registration. Wagering requirements apply before winnings from free spin credits can be withdrawn.

8.5 Bonus Opt-Out

Players who prefer to play without bonuses may decline any offer at the cashier stage or contact support to have bonuses removed from their account. An active bonus that has not yet been wagered can be forfeited by contacting support, though associated winnings accrued from that bonus will be removed at the same time.

9. Game Rules and Fair Play

9.1 Game Software and RNG

All non-live casino games at Midarion Casino are powered by software from independently licensed game developers including Evolution, Play’n Go, PG Soft, BGaming, Evoplay, Spribe, Ezugi, Playtech Live, 3 Oaks Gaming, SmartSoft, Turbo Games, OnlyPlay, Barbara Bang, VoltEnt, Velipay, and 100HP Gaming, among others. Each developer’s game outcomes are determined by a certified Random Number Generator (RNG) that has been independently tested and audited.
Published Return to Player (RTP) percentages represent the theoretical long-term expected return across a very large number of game rounds and do not guarantee any specific outcome for any individual session.

9.2 Live Casino

Live dealer games are operated by licensed studio providers and use physical dealing equipment streamed in real time. Results in live casino games are determined by physical events (card dealing, roulette wheel spinning) rather than software algorithms. Midarion Casino is not responsible for technical disruptions to live dealer streams that originate with the studio provider.

9.3 Malfunction and Error

In the event of a technical malfunction, server error, or game software fault, affected game rounds may be declared void. Where a malfunction results in an incorrect credit or debit to your account, Midarion Casino reserves the right to correct the balance once the error is identified and confirmed. Players will be notified of material corrections. Winnings paid as a result of a software error are not considered valid and may be reclaimed.

9.4 Crash Games and Aviator

Crash-style games, including Aviator by Spribe, involve a multiplier that increases over time before the round concludes. Players must cash out before the round ends to collect winnings at their chosen multiplier. Failure to cash out before the round concludes results in a lost stake. These games involve a real-time decision element and Midarion Casino accepts no responsibility for player decisions made during live rounds.

9.5 Disconnection During Play

If you are disconnected from the platform during an active game round, the round will be resolved according to the game’s standard logic. Where a game supports auto-play or bet placement before disconnection, the wager placed will stand. If you believe a disconnection has affected a game outcome unfairly, you may raise this through the complaints process set out in Section 13.

10. Responsible Gambling

10.1 Our Commitment

Midarion Casino takes problem gambling seriously and provides a range of tools designed to help players maintain control of their gambling activity. These tools are accessible from your account settings and are not restricted to players in crisis. We encourage all players to use them as part of a healthy approach to gaming.

10.2 Player-Controlled Tools

The following tools are available to all registered players:

• Deposit limits: Set a cap on how much you can add to your account per day, per week, or per month. Limits take effect immediately when set and cannot be increased without a mandatory cooling-off period.
• Session time reminders: Receive a notification after a set period of continuous play.
• Reality checks: Periodic on-screen prompts showing how long you have been playing and your net position for the session.
• Cooling-off periods: Take a defined break from the platform without full account closure. During a cooling-off period, you cannot log in or place bets.
• Self-exclusion: Close your account for a defined minimum period or permanently. Self-exclusion is irreversible during the selected period and cannot be lifted at player request before it expires.

10.3 Self-Exclusion and Third-Party Schemes

Players who self-exclude through Midarion Casino’s built-in tool will have their account suspended for the duration selected. During self-exclusion:

• Marketing communications will be suppressed.
• Bonus offers will not be sent.
• Any attempt to register a new account will be refused.

Midarion Casino also recognises self-exclusion through GamblingTherapy.org and encourages players seeking broader support to contact BeGambleAware. Additional New Zealand-specific support is available through the Problem Gambling Foundation of New Zealand at www.pgf.nz and the free national helpline 0800 654 655.

10.4 Underage Gambling Prevention

Midarion Casino strictly prohibits access by anyone under 18 years of age. If you share a device with younger family members, we strongly recommend using parental control software such as Gamban, Net Nanny, or CYBERsitter to prevent minors from accessing online gambling sites. Midarion Casino cooperates with any investigation into underage access and will void all transactions associated with an underage account.

10.5 Player Welfare Checks

Where a player’s gambling patterns suggest they may be experiencing harm, Midarion Casino’s support team may make contact to check in and provide information about available tools. This is not a punitive measure. Players are always free to decline to respond, though serious welfare concerns may result in a temporary precautionary hold on account activity.

11. Privacy and Data Protection

11.1 Data We Collect

Midarion Casino collects personal information from you as part of the registration, verification, and ongoing account management process. This includes your name, date of birth, address, email address, phone number, payment details, and records of your gaming and financial activity on the platform.

11.2 How We Use Your Data

Your data is used to:

• Verify your identity and age in compliance with anti-money laundering and gambling regulations.
• Process deposits, withdrawals, and bonus claims.
• Provide customer support and respond to complaints.
• Detect and prevent fraud, money laundering, and bonus abuse.
• Send you communications about your account and, where you have opted in, promotional content.
• Comply with legal obligations including reporting requirements under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009.

11.3 Your Rights Under the Privacy Act 2020

Under the Privacy Act 2020, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Ask us to stop using your information for direct marketing purposes.
• Lodge a complaint with the Office of the Privacy Commissioner if you believe your privacy rights have been breached.

To make a data access or correction request, contact support@midarion-casino-nz.com. We will respond within 20 working days as required by law.

11.4 Data Sharing

Midarion Casino does not sell your personal information to third parties. Data may be shared with:

• Identity verification and fraud prevention services.
• Payment processing partners for the purpose of completing transactions.
• Regulatory and law enforcement bodies where disclosure is legally required.
• Game software providers where access to session data is necessary for dispute resolution.

All third-party data sharing is governed by data processing agreements that require recipients to treat your information with the same level of protection applied internally.

11.5 Cookies

Midarion Casino uses cookies and similar tracking technologies to operate the platform, personalise your experience, and analyse site traffic. Details of which cookies are used and how to manage your preferences are set out in the Cookie Policy.

12. Anti-Money Laundering

Midarion Casino is subject to the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 and maintains a full AML/CFT compliance programme. As a player, you confirm that:

• All funds deposited are from a legitimate source and are not the proceeds of criminal activity.
• You are not depositing or transacting on behalf of any third party.
• You will cooperate fully with any source of funds request or enhanced due diligence process.

Midarion Casino monitors transaction patterns and is legally required to report suspicious activity to the New Zealand Police Financial Intelligence Unit (FIU) where it meets the reporting threshold under the AML/CFT Act. In such circumstances, Midarion Casino is legally prohibited from informing the account holder that a report has been made. Account funds may be held pending the outcome of any regulatory inquiry without Midarion Casino incurring liability.

13. Prohibited Conduct

The following conduct is prohibited and will result in account suspension, permanent closure, forfeiture of balances, and where applicable, referral to regulatory or law enforcement authorities:

• Providing false or misleading information at any stage, including during registration, verification, or bonus claims.
• Attempting to register more than one account or playing through another person’s account.
• Using software, bots, automated tools, or any form of artificial intelligence to gain an unfair advantage in any game.
• Colluding with other players in multiplayer games or live dealer settings.
• Exploiting software errors, glitches, or vulnerabilities. Any exploitation must be reported to support immediately. Deliberate exploitation, or failure to report a known error, will be treated as a serious breach.
• Depositing or attempting to deposit funds that are not your own, including through stolen card details, fraudulent account access, or chargebacks made in bad faith.
• Structuring deposits or withdrawals in a manner intended to avoid anti-money laundering checks.
• Abusing the bonus system through tactics designed to generate risk-free returns from promotional offers rather than genuine gambling participation.

14. Intellectual Property

All content on the Midarion Casino website, including but not limited to the site design, logo, text, graphics, game interfaces, and software, is owned by or licensed to Midarion Casino and is protected by intellectual property laws. You may not copy, reproduce, republish, scrape, distribute, or commercially exploit any part of the website without prior written consent.
You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal entertainment purposes only. This licence does not extend to any commercial use or to use by automated means.

15. Limitation of Liability

To the maximum extent permitted by New Zealand law, Midarion Casino’s liability to you in connection with the platform, your account, or any game you participate in is limited as follows:

• Midarion Casino is not liable for any loss or damage arising from: technical failures beyond its reasonable control; interruptions to internet connectivity on your side; decisions you make during the course of gambling; or any other third-party service failure.
• Midarion Casino is not liable for any indirect, consequential, or incidental loss including loss of anticipated winnings, loss of profits, or loss of opportunity.
• Nothing in these Terms limits or excludes any liability that cannot be excluded under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

Your use of the platform is at your own risk. Gambling involves the possibility of financial loss. Midarion Casino does not guarantee any particular outcome from any game session.

16. Account Suspension and Closure

16.1 Closure by the Player

You may close your account at any time by contacting support at support@midarion-casino-nz.com or by calling +64 6 610 1296. Before closure, any remaining real money balance above the applicable minimum withdrawal threshold will be returned to you following standard verification procedures. Bonus balances that have not met wagering requirements will be forfeited at the time of closure.

16.2 Suspension or Closure by Midarion Casino

Midarion Casino reserves the right to suspend or permanently close any account where:

• There is a breach or suspected breach of these Terms.
• The account holder has not passed required identity or age verification checks.
• Suspicious financial or gaming activity is detected.
• A self-exclusion request has been submitted.
• The account has been inactive for a period that, under applicable law or internal policy, triggers dormancy procedures.

Where an account is closed by Midarion Casino due to a confirmed breach, any balance remaining may be forfeited at our discretion and any pending withdrawal may be cancelled pending investigation.

17. Inactive Accounts

An account is considered inactive if there has been no login, deposit, withdrawal, or gameplay activity for a period of 12 consecutive months. Midarion Casino will attempt to contact you at your registered email address before any dormancy process is initiated. After a further period of inactivity following that notification, an inactivity or administration fee may be applied monthly until the balance reaches zero or the account is reactivated. You may reactivate your account at any time by logging in and completing any outstanding verification requirements.

18. Complaints and Dispute Resolution

18.1 Raising a Complaint

If you have a complaint about any aspect of your experience at Midarion Casino, we encourage you to contact the support team in the first instance. We aim to resolve the majority of issues quickly through our 24/7 live support channel or via email.
To submit a formal complaint:

• Email support@midarion-casino-nz.com with the subject line “Formal Complaint.”
• Provide your full name, account username, and a clear description of the issue including relevant dates and transaction references.

We will acknowledge formal complaints within 2 business days and aim to provide a final response within 10 business days. Where a complaint requires extended investigation, we will keep you informed of progress.

18.2 Escalation

If you are not satisfied with the outcome of Midarion Casino’s internal complaints process, you may escalate the matter to the relevant regulatory body associated with licence number ALSI-152406028-FI2. Details of the escalation path are available on request from our support team.

18.3 Game Disputes

Disputes about the outcome of a specific game round must be raised within 30 days of the round in question. Midarion Casino will review server logs and, where the game is provided by a third-party studio, may refer to that studio’s own records. The decision of the reviewing party is final in respect of technical game outcomes.

19. Changes to These Terms

Midarion Casino may revise these Terms from time to time to reflect changes in law, regulatory requirements, the services offered, or operational policies. When material changes are made, registered players will be notified at the email address on file. Continued use of the platform following notification constitutes acceptance of the revised Terms. If you do not accept a material change, you should close your account and withdraw any remaining balance before the change takes effect.

20. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of New Zealand. Any dispute arising under or in connection with these Terms that cannot be resolved through the complaints process set out in Section 18 is subject to the exclusive jurisdiction of the courts of New Zealand.

21. Contact Information

If you have any questions about these Terms and Conditions, your account, or any aspect of your experience at Midarion Casino, you can reach us through the following channels:

• Email: support@midarion-casino-nz.com
• Phone: +64 6 610 1296
• Registered Address: Level 15, 100 Willis Street, Wellington 6011, New Zealand
• Live Chat: Available 24 hours a day, 7 days a week through the Contact page